FAQs
Q: Why these earbuds can not pair with my mobile phones?
A:
- Please make sure the earbuds are fully charged and power on.
- Please make sure the Bluetooth of your phone is turned on.
- if the above 2 points have no problem, please put earbuds into the case again and close the case, hold on for men, then open the charging case and reconnect the earbuds with your phone.
Q: Why does the music cut in or cut out.
A: First, please do not let the
distance between these earbuds and your phone be more than 33 feet(without
obstacle).
If the distance is less than 33 feet, please take steps as
follow:
- Put earbuds back into the case and close the case, forget “T17” on your phone
- After 1 Os later, open the case and reconnect these earbuds with your phone
Q: Why do the earbuds can not be charged and not disconnected with my phone even earbuds are put into the case and I have closed the case.
A: Please make sure the charging case is not in low battery, if the charging case is in low battery, earbuds can not be charged and not disconnected even though they are in the case. So, please use the type-c cable to charge the case fully.
Q: Are these earbuds sweatproof and waterproof?
A: These earbuds are IPX5, it is sweat proof and slightly waterproof. As for the electronic product, we do not suggest soak the earbuds in the water.
https://manuals.plus/occiam/true-wireless-earbuds-t17-manual#ixzz7tdy1bPIe